Ticket TCK-8001
Charged twice for the same ride
Conversation
2 messages
High
Open
DM
Divya Menon
passenger
Hi, charged twice for the same ride. Ride reference RD-90002. Please look into this, it is affecting my experience with RideGo.
AS
Ananya Sharma
support
Hello Divya, thanks for reaching out. We are looking into ride RD-90002 and will get back to you within 24 hours with an update.
Related Ride
Ride under review
Completed
Bike • 8.2 km • 34 min • ₹224
PickupVaishali, Sector 5
DropNoida, Sector 18
Requested01 Sep 2026, 07:16
Ticket Details
Ticket ID
TCK-8001
Category
Payments & Billing
Priority
High
Status
Open
Ride ID
RD-90002
Amount in Question
₹224
Assigned To
Ananya Sharma
Created
01 Sep 2026, 11:19
Resolved At
—
Reporter
Verified passenger. Past 90-day rating: 4.3/5.
Ticket Timeline
01 Sep 2026, 11:19
Ticket created
Submitted by Divya Menon (passenger) via in-app support
01 Sep 2026, 11:19 (+10 min)
Categorized as Payments & Billing
Priority set to high
01 Sep 2026, 11:19 (+25 min)
Assigned to Ananya Sharma
SLA: first response within 4 hours
01 Sep 2026, 11:19 (+1 h)
Under investigation
Ride RD-90002 pulled for review
—
Resolved
Pending resolution