Complaints & Support
Support ticket management across ride, payment and safety issues
Open Tickets
4
needs first response
In Progress
3
under investigation
Resolved (7d)
3
avg 9.4h to resolve
Urgent / Safety
4
priority handling
| Ticket ID | User | User Type | Ride ID | Subject | Category | Priority | Assigned Staff | Status | Created | Action |
|---|---|---|---|---|---|---|---|---|---|---|
| TCK-8001 |
DM
Divya Menon
PAS-3004
|
Passenger | RD-90002 |
Charged twice for the same ride
|
Payments & Billing | High | Ananya Sharma | Open | 01 Sep 2026, 11:16 | |
| TCK-8002 |
VK
Vikas Khanna
PAS-3009
|
Passenger | RD-90004 |
Driver took a longer route than the app showed
|
Driver Behaviour | Medium | Ravi Teja | In Progress | 01 Sep 2026, 05:12 | |
| TCK-8003 |
SG
Sanjay Gupta
DRV-1008
|
Driver | RD-90006 |
App crashed while confirming the booking
|
App Issue | Low | Sunita Rao | Resolved | 31 Aug 2026, 23:32 | |
| TCK-8004 |
NB
Nishant Bhatia
PAS-3019
|
Passenger | RD-90008 |
Fare was higher than the quoted estimate
|
Fare & Estimate | Medium | Unassigned | Closed | 31 Aug 2026, 17:18 | |
| TCK-8005 |
KK
Kavya Krishnan
PAS-3024
|
Passenger | RD-90010 |
Driver did not pick up at the exact location
|
Driver Behaviour | Medium | Ananya Sharma | Open | 31 Aug 2026, 11:09 | |
| TCK-8006 |
RK
Rohan Kapoor
PAS-3005
|
Passenger | RD-90012 |
Payment not reflected in my wallet
|
Payments & Billing | High | Ravi Teja | In Progress | 31 Aug 2026, 04:46 | |
| TCK-8007 |
MP
Meera Pillai
PAS-3010
|
Passenger | RD-90014 |
Vehicle condition was not as described
|
Vehicle | Low | Unassigned | Resolved | 30 Aug 2026, 23:03 | |
| TCK-8008 |
AN
Anjali Nair
DRV-1023
|
Driver | RD-90016 |
Ride felt unsafe — driver changed route mid-way
|
Safety | Urgent | Sunita Rao | Open | 30 Aug 2026, 17:13 | |
| TCK-8009 |
LR
Lakshmi Raman
PAS-3020
|
Passenger | RD-90018 |
Lost my phone charger in the vehicle
|
Lost & Found | Medium | Ananya Sharma | Closed | 30 Aug 2026, 11:18 | |
| TCK-8010 |
MI
Mohammed Irfan
DRV-1005
|
Driver | RD-90020 |
OTP for the ride PIN did not arrive
|
App Issue | Low | Unassigned | In Progress | 30 Aug 2026, 05:13 | |
| TCK-8011 |
SI
Sneha Iyer
PAS-3006
|
Passenger | RD-90022 |
Promo coupon was not applied at checkout
|
Payments & Billing | Urgent | Ravi Teja | Resolved | 29 Aug 2026, 23:01 | |
| TCK-8012 |
SC
Sameer Chawla
PAS-3011
|
Passenger | RD-90024 |
Driver cancelled the ride repeatedly
|
Driver Behaviour | Medium | Sunita Rao | Open | 29 Aug 2026, 17:02 |
SLA: first response < 4h • resolution < 24h (urgent: 2h)