Settings

Platform configuration, pricing, policies and security

General Ride Settings Driver Settings Passenger Settings Payment Settings Notification Settings Security

General

Platform identity and locale

Platform Name

Shown in the app and on receipts.

Support Email

Timezone

Language

Operating Region

Maintenance Mode

Temporarily disable ride requests while the platform is under maintenance. Logged-in sessions stay active.

Show Surge Pricing Badge

Display the surge multiplier badge to passengers when dynamic pricing is active.

Ride Settings

Pricing, dispatch and ride rules

Base Fare — Bike (₹)

Per km — Bike (₹)

Per min — Bike (₹)

Platform Fee — Bike (₹)

Base Fare — Sedan (₹)

Per km — Sedan (₹)

Max Surge Multiplier

Min Driver Distance (km)

Allow Multi-Stop Rides

Passengers can add up to 3 stops. Fare is recalculated per segment.

Ride PIN Requirement

Passengers must share a 4-digit PIN with the driver to start the ride.

Auto-Refund on Cancellation

Automatically refund prepaid rides when the driver cancels after 3 minutes of connection.

Driver Settings

Onboarding, payouts and policies

Payout Cycle

Minimum Payout (₹)

Max Concurrent Rides per Driver

Rating Floor (suspend below)

Mandatory KYC Video Verification

New drivers must complete a live video KYC before their first ride.

Night Shift Restrictions (11 PM – 5 AM)

Require a co-driver for female passengers or restrict SUV bookings after hours.

Auto-Suspend on 5 Cancellations / Hour

Protect passengers from repeatedly cancelling drivers.

Passenger Settings

Accounts, wallet and safety

Wallet Top-up Limit / Day (₹)

Max Scheduled Rides / Day

Promo Stacking

Emergency Contact Requirement

Share Live Ride with Emergency Contact

Automatically share the live ride link with the passenger's emergency contact during the trip.

1-Tap Rebooking with Last Driver

Let passengers rebook their previous driver when available nearby.

Payment Settings

Payment rails, fees and refunds

Primary Rail

Card Network Fees (bps)

Refund SLA (business days)

Enable Cash Payments

Drivers can collect cash. Auto-reconciliation every 4 hours.

Enable Pay-Post-Ride (Credit)

Trusted passengers (50+ rides) can pay after the trip via UPI Autopay.

Auto-Payout to Drivers

Settle driver earnings automatically on the configured cycle without manual approval.

Notification Settings

Alerts, digests and escalation

Event

App Push

SMS

Urgent / safety complaints

New driver onboarding

Payment failures > ₹500

Daily ops digest (8 AM)

Driver document expiries

Surge & demand alerts

Escalate Urgent Tickets to On-Call Manager

If an urgent ticket has no first response within 15 minutes, page the on-call operations manager.

Security

Access control and audit

Session Timeout (minutes)

Password Policy

Require 2FA for All Admins

TOTP-based two-factor authentication is enforced at login.

IP Allowlist for Finance Modules

Earnings and payouts pages are restricted to office IPs (49.36.122.0/24, 157.48.201.0/24).

Audit Log Retention (days)

Administrative actions are logged immutably. Retention is configurable.