Ticket TCK-8002
Driver took a longer route than the app showed
Conversation
2 messages
Medium
In Progress
VK
Vikas Khanna
passenger
Hi, driver took a longer route than the app showed. Ride reference RD-90004. Please look into this, it is affecting my experience with RideGo.
RT
Ravi Teja
support
Hello Vikas, thanks for reaching out. We are looking into ride RD-90004 and will get back to you within 24 hours with an update.
Related Ride
Ride under review
Pending
Bike • 14.4 km • 50 min • ₹338
PickupRohini, Sector 7
DropHauz Khas Marg
Requested01 Sep 2026, 13:34
Ticket Details
Ticket ID
TCK-8002
Category
Driver Behaviour
Priority
Medium
Status
In Progress
Ride ID
RD-90004
Amount in Question
₹338
Assigned To
Ravi Teja
Created
01 Sep 2026, 05:14
Resolved At
—
Reporter
Verified passenger. Past 90-day rating: 4.7/5.
Ticket Timeline
01 Sep 2026, 05:14
Ticket created
Submitted by Vikas Khanna (passenger) via in-app support
01 Sep 2026, 05:14 (+10 min)
Categorized as Driver Behaviour
Priority set to medium
01 Sep 2026, 05:14 (+25 min)
Assigned to Ravi Teja
SLA: first response within 4 hours
01 Sep 2026, 05:14 (+1 h)
Under investigation
Ride RD-90004 pulled for review
—
Resolved
Pending resolution