Ticket TCK-8003
App crashed while confirming the booking
Conversation
3 messages
Low
Resolved
SG
Sanjay Gupta
driver
Hi, app crashed while confirming the booking. Ride reference RD-90006. Please look into this, it is affecting my experience with RideGo.
SR
Sunita Rao
support
Hello Sanjay, thanks for reaching out. We are looking into ride RD-90006 and will get back to you within 24 hours with an update.
SR
Sunita Rao
support
Good news — we have reviewed the ride and fixed the issue. We have applied the corrective action on our side. Thank you for your patience.
Related Ride
Ride under review
Cancelled
Sedan • 9 km • 47 min • ₹373
PickupKarol Bagh
DropGurugram, Cyber City
Requested01 Nov 2026, 06:48
Ticket Details
Ticket ID
TCK-8003
Category
App Issue
Priority
Low
Status
Resolved
Ride ID
RD-90006
Amount in Question
₹373
Assigned To
Sunita Rao
Created
01 Nov 2026, 00:14
Resolved At
01 Nov 2026, 08:14
Reporter
Driver account in good standing. Past 90-day rating: 4.5/5.
Ticket Timeline
01 Nov 2026, 00:14
Ticket created
Submitted by Sanjay Gupta (driver) via in-app support
01 Nov 2026, 00:14 (+10 min)
Categorized as App Issue
Priority set to low
01 Nov 2026, 00:14 (+25 min)
Assigned to Sunita Rao
SLA: first response within 4 hours
01 Nov 2026, 00:14 (+1 h)
Under investigation
Ride RD-90006 pulled for review
01 Nov 2026, 08:14
Resolved
User confirmed the resolution