Ticket TCK-8006
Payment not reflected in my wallet
Conversation
2 messages
High
In Progress
RK
Rohan Kapoor
passenger
Hi, payment not reflected in my wallet. Ride reference RD-90012. Please look into this, it is affecting my experience with RideGo.
RT
Ravi Teja
support
Hello Rohan, thanks for reaching out. We are looking into ride RD-90012 and will get back to you within 24 hours with an update.
Related Ride
Ride under review
Cancelled
Bike • 18.2 km • 61 min • ₹410
PickupSarojini Nagar
DropSaket, Main Market
Requested31 Aug 2026, 10:55
Ticket Details
Ticket ID
TCK-8006
Category
Payments & Billing
Priority
High
Status
In Progress
Ride ID
RD-90012
Amount in Question
₹410
Assigned To
Ravi Teja
Created
31 Aug 2026, 05:37
Resolved At
—
Reporter
Verified passenger. Past 90-day rating: 4.4/5.
Ticket Timeline
31 Aug 2026, 05:37
Ticket created
Submitted by Rohan Kapoor (passenger) via in-app support
31 Aug 2026, 05:37 (+10 min)
Categorized as Payments & Billing
Priority set to high
31 Aug 2026, 05:37 (+25 min)
Assigned to Ravi Teja
SLA: first response within 4 hours
31 Aug 2026, 05:37 (+1 h)
Under investigation
Ride RD-90012 pulled for review
—
Resolved
Pending resolution