Ticket TCK-8008
Ride felt unsafe — driver changed route mid-way
Conversation
2 messages
Urgent
Open
AN
Anjali Nair
driver
Hi, ride felt unsafe — driver changed route mid-way. Ride reference RD-90016. Please look into this, it is affecting my experience with RideGo.
SR
Sunita Rao
support
Hello Anjali, thanks for reaching out. We are looking into ride RD-90016 and will get back to you within 24 hours with an update.
Related Ride
Ride under review
Completed
Auto • 21.9 km • 74 min • ₹533
PickupSaket, Main Market
DropSarojini Nagar
Requested29 Oct 2026, 19:54
Ticket Details
Ticket ID
TCK-8008
Category
Safety
Priority
Urgent
Status
Open
Ride ID
RD-90016
Amount in Question
₹533
Assigned To
Sunita Rao
Created
30 Oct 2026, 19:52
Resolved At
—
Reporter
Driver account in good standing. Past 90-day rating: 4.7/5.
Ticket Timeline
30 Oct 2026, 19:52
Ticket created
Submitted by Anjali Nair (driver) via in-app support
30 Oct 2026, 19:52 (+10 min)
Categorized as Safety
Priority set to urgent
30 Oct 2026, 19:52 (+25 min)
Assigned to Sunita Rao
SLA: first response within 4 hours
30 Oct 2026, 19:52 (+1 h)
Under investigation
Ride RD-90016 pulled for review
—
Resolved
Pending resolution