Ticket TCK-8010

OTP for the ride PIN did not arrive

1 messages

Low In Progress

Mohammed Irfan driver 30 Aug 2026, 06:04

Hi, otp for the ride pin did not arrive. Ride reference RD-90020. Please look into this, it is affecting my experience with RideGo.

Ride under review

Open ride

Completed Bike • 15.6 km • 61 min • ₹371

PickupRohini, Sector 7

DropHauz Khas Marg

Requested28 Aug 2026, 08:45

PaymentWallet • paid

Ticket ID TCK-8010

Category App Issue

Priority Low

Status In Progress

Ride ID RD-90020

Amount in Question ₹371

Assigned To Unassigned

Created 30 Aug 2026, 06:04

Resolved At —

Mohammed Irfan

DRV-1005 • Driver

View Driver

Driver account in good standing. Past 90-day rating: 4.4/5.

30 Aug 2026, 06:04

Ticket created

Submitted by Mohammed Irfan (driver) via in-app support

30 Aug 2026, 06:04 (+10 min)

Categorized as App Issue

Priority set to low

30 Aug 2026, 06:04 (+25 min)

Awaiting assignment

Waiting for a support agent to pick this up

30 Aug 2026, 06:04 (+1 h)

Under investigation

Ride RD-90020 pulled for review

—

Resolved

Pending resolution