Ticket TCK-8011
Promo coupon was not applied at checkout
Conversation
3 messages
Urgent
Resolved
SI
Sneha Iyer
passenger
Hi, promo coupon was not applied at checkout. Ride reference RD-90022. Please look into this, it is affecting my experience with RideGo.
RT
Ravi Teja
support
Hello Sneha, thanks for reaching out. We are looking into ride RD-90022 and will get back to you within 24 hours with an update.
RT
Ravi Teja
support
Good news — we have reviewed the ride and fixed the issue. A refund of ₹343 has been initiated to your source of payment and should reflect in 3–5 business days.
Related Ride
Ride under review
Ongoing
Sedan • 11.2 km • 37 min • ₹343
PickupKarol Bagh
DropGurugram, Cyber City
Requested01 Nov 2026, 14:45
Ticket Details
Ticket ID
TCK-8011
Category
Payments & Billing
Priority
Urgent
Status
Resolved
Ride ID
RD-90022
Amount in Question
₹343
Assigned To
Ravi Teja
Created
30 Oct 2026, 00:52
Resolved At
31 Oct 2026, 04:52
Reporter
Verified passenger. Past 90-day rating: 4.8/5.
Ticket Timeline
30 Oct 2026, 00:52
Ticket created
Submitted by Sneha Iyer (passenger) via in-app support
30 Oct 2026, 00:52 (+10 min)
Categorized as Payments & Billing
Priority set to urgent
30 Oct 2026, 00:52 (+25 min)
Assigned to Ravi Teja
SLA: first response within 4 hours
30 Oct 2026, 00:52 (+1 h)
Under investigation
Ride RD-90022 pulled for review
31 Oct 2026, 04:52
Resolved
User confirmed the resolution